What we do


DispatchHealth brings personalized medical care to the comfort of your home, making healthcare more convenient, affordable and enjoyable for you and your loved ones.


DispatchHealth brings the power of the hospital to the comfort of your home. Since the company’s inception in 2013, our expert medical teams have treated nearly one million people from home. With our complete in-home system of care, people who previously struggled to reach and receive medical care now have to prompt, personalized treatment. We’re dedicated to one simple promise: to provide better care at a lower cost. To learn more, visit DispatchHealth.com.

Positioning Statement

To anyone seeking effective, affordable and prompt medical care, DispatchHealth is the healthcare provider they can trust to treat even their serious medical problems in the comfort of home. DispatchHealth has built a better way to deliver healthcare, pairing trained medical experts with modern-day technology to bring the expertise and capabilities of the hospital right to your home.

How it works (patient-facing messaging for Acute Care)

1. Request a visit  
DispatchHealth services can be requested by giving us a call or visiting Request.DispatchHealth.com. We’re available every day of the week from early morning to late at night, including weekends and holidays. When you call, we’ll ask about your symptoms and give you a time frame for our arrival (typically within two hours).

2. Enjoy expert medical care at home  
A professional medical team including a physician assistant or nurse practitioner and a DispatchHealth medical technician will come to your home equipped with everything needed to treat you. All teams wear personal protective equipment and use sterilized equipment. 

3. Rest and recover 
After your visit, you shouldn’t have to worry about anything except feeling better. We’ll call in any prescriptions you need, update your doctor, and handle billing with your insurance company. DispatchHealth’s in-home visits are covered by most insurance plans, including Medicare, and the out-of-pocket cost to you is typically the same as an urgent care visit.

Service line summaries

Please note that these services may be referred to in a variety of ways when we’re speaking to varied patient and partner groups.

Acute Care: Same-day, in-home medical care for serious health concerns.  

*We don’t use “Acute Care” to describe our same-day service unless we’re speaking to the provider audience (they’re familiar with medical terms.) When we’re talking to patients, we use variations of the phrase “same-day care for serious illnesses and injuries.”

You’ll still see the phrase “urgent care” in our digital ads for SEO value, but try to avoid using it in copy. Never use the phrases “urgent care alternative” or “in-home urgent care” when referring to our services.

Advanced Care: In-home hospital alternative with 24/7 monitoring over a 30-day period.  

Bridge Care: Post-discharge care to ensure a smooth, safe transition from hospital to home and avoid re-admission.

Clinic without Walls: An augmented virtual exam that connects the patient to their PCP via live video, in tandem with hands-on, in-person support from a DHMT.  

Extended Care: In-home support for complex medical and post-surgical patients, serving as an alternative to a skilled nursing facility.  

ED to Home: Proactive visit 48 hours post-discharge, for patients with a high-risk of ED bounce-back.  
Messaging dos and don’ts


  • Use “urgent medical care”, “mobile urgent care” or “in-home urgent care” to describe our Acute Care service (this undermines the complexity of our offerings)
  • Use “ER at home” or “ER alternative” to describe any of our services. If you’re referencing anything other than our Acute Care, use “alternative to a hospital stay”
  • Use the word “refer” on any asset.
  • Use messaging that could be seen as disparaging our partner hospitals, EDs, or urgent care centers.


  • Lean on data and hard facts; use numbers and case studies when available. Be sure to source any figures you use.
  • Focus on outcomes over processes.
  • Focus on solutions rather than the problems they already know exist.
  • Focus on the practical and emotional benefits of in-home vs. traditional care.